If basic troubleshooting fails, use the Trezor Help Center and official support resources. The support and download entry points begin at trezor.io/start. Do not provide seed words to support staff — they will never ask for them.
Frequently asked questions
1. Where can I safely download Trezor Bridge?
From the official setup page: trezor.io/start. Avoid third-party download sites.
2. Trezor login not working — what should I check first?
Confirm Bridge is installed and running, try another USB cable/port, update Trezor Suite, and check that the device displays an unlock prompt.
3. Can I use Trezor Suite without Bridge?
Desktop Suite typically requires Bridge for stable USB communication. The web Suite may also prompt for Bridge for device access depending on your browser.
4. How do I recover my wallet if I can’t log in?
Use your recovery seed with Trezor Suite’s recovery tool. Only recover on a trusted device and keep the seed offline at all times.
5. What causes "Error connecting Trezor account" messages?
Common causes include outdated Bridge/Suite, blocked local ports, faulty USB cables, and interfering browser extensions or security software.
6. Who should I contact for persistent issues?
Visit the Trezor Help Center and official support linked from trezor.io/start for guides, troubleshooting articles and contact options.